Clik here to view.
UK study: tech in schools requires a rethink of how learning is organised
In the last five years UK schools have spent more than £1 billion on digital technology. From interactive whiteboards to tablets, there is more digital technology in schools than ever before. But so...
View ArticleClik here to view.
How Ford makes its cars smarter
In the fast-evolving world of connected cars, CTO Paul Mascarenas is bringing Detroit and Silicon Valley together to chart Ford’s path into the future. Brian Cooley of CNet interviews him during a walk...
View ArticleCharles Leadbeater on scaling and system innovation in public services
On 26 November MindLab, the Danish citizen-centric governmental innovation unit, invited Charles Leadbeater for its morning lecture series. Leadbeater, a leading authority on innovation and...
View ArticleClik here to view.
The man looking to turn Samsung into a Silicon Valley trendsetter
Samsung is doubling down on technology investments in Apple’s backyard, including two new R&D buildings in Silicon Valley that will house 2,000 staff and a recently announced startup accelerator....
View ArticleClik here to view.
Focus groups are dangerous and kill innovation
Gianfranco Zaccai is co-founder and president of the global design and innovation consultancy Continuum. And he doesn’t like focus groups very much (and neither do we): Why Focus Groups Kill...
View ArticleClik here to view.
Human-centered design for new models of wellness and innovation
A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Children’s Medical Center in Dallas to find “new models of care”, and better serve five counties of children and...
View ArticleClik here to view.
To get users to make smarter choices now, show them their future
Design can be used to introduce users to the future now, so they can act in ways that will benefit them in the future, writes Nikki Pfarr, researcher and strategist at Artefact. “What [designers] don’t...
View ArticleClik here to view.
Book: People-Centered Innovation
People-Centered Innovation: Becoming a Practitioner in Innovative Research by Pedro Oliveira Biblio Publishing, 2013 194 pages [Amazon] Written with a general audience in mind, People-Centered...
View ArticleClik here to view.
How technology changes storytelling
Long New York Times piece where writers in a variety of genres tell us what new technologies mean for storytelling. Contributions by Margaret Atwood, Charles Yu, Marisha Pessl, Tom McCarthy, Rainbow...
View ArticleClik here to view.
Experientia rivoluziona la user experience degli ATM con “BancoSmart”,...
Le banche stanno cercando sempre più di entrare in sintonia con le esigenze ed i desideri dei propri clienti, innovando i propri prodotti e servizi secondo una approccio centrato sull’utente. Per dare...
View ArticleClik here to view.
Experientia presents “BancoSmart”, the innovative ATM interface designed for...
The user-centred approach is moving into finance, as banks increasingly connect to their customers’ needs and wants. As part of this trend, global banking and financial services company UniCredit Bank...
View ArticleClik here to view.
How a deeper customer understanding can energize innovation
In today’s crowded and competitive energy markets, many product manufacturers fall short in their marketing, writes Andy Beck, Executive Vice President of Makovsky’s energy and sustainability practice....
View ArticleClik here to view.
Nudging and behavioral regulation gaining interest across Europe
Behavioral regulation is afoot in Europe and is drawing the interest of a growing number of OECD countries. Professor Alberto Alemanno has just posted a brief overview of what happened over the last...
View ArticleThe drive towards user-centred engineering in automotive design
Bryant, Scott & Wrigley, Cara (2014) The drive towards user-centred engineering in automotive design. In Bohemia, Erik, Rieple, Alison, Liedtka, Jeanne, & Cooper, Rachael (Eds.) Proceedings of...
View ArticleClik here to view.
Technology-enabled navigation and mobility for people with sight loss
Getting around cities is a nerve-wracking experience for too many people, especially those living with sight loss. Too often it feels like public spaces and services – from parks to transport systems –...
View ArticleClik here to view.
The business of design consulting
Robert Fabricant, who moved from design consultancy Frog to development consultancy Dalberg, writes that the business of design consulting is undergoing mass extinction. In a long article for Wired he...
View ArticleClik here to view.
Why most customer experience efforts fail
It is no secret among Customer Experience (CX) professionals that most CX efforts fall flat. Forrester found that only 25% of CX professionals say their companies’ CX programs actually improve customer...
View ArticleFrom design thinking to ethnographic thinking
In the broader business world, writes social anthropologist Jay Hasbrouck, design thinking “is already a stale buzzword — a concept that spread widely as a panacea for dull and slow-moving corporate...
View ArticleClik here to view.
Ethnographic research drives IKEA’s global success
In a long Fortune Magazine article on IKEA’s successful global expansion, author Beth Kowitt devotes quite a few paragraphs to the importance of qualitative, ethnographic research: “Today research is...
View ArticleClik here to view.
Design thinking without deep analysis is reckless. A more balanced approach...
Larry Keeley, co-founder of innovation firm Doblin which is now a unit of Deloitte Consulting LLP, says that too often advocates of “design” regard it as an elixir that can somehow transform...
View Article
